PRIVACY POLICY

At Mintyn Financial Technology Services Limited (“Mintyn”), we collect and use personal information to provide banking services to our customers. We treat your personal information as private and confidential. We are dedicated to protecting your privacy and providing you with the highest level of security at any point of interaction with us. This Privacy Policy (together with our Terms and Conditions) explains what information we collect, how we collect, share, use, and protect your personal information when you visit or use this website, our app and other services offered by Mintyn. Please read this Policy carefully to understand how we collect, use and store your personal data. By continuing to visit our website, using our banking app, or accessing any of our services, you consent to our usage of your personal information as described in this Policy.Information We Collect

We collect personal information from sources including website visits, apps, personal identification documents, personal financial statements, third parties (e.g. other banks,clearing houses, payment service providers, credit bureaux etc.), interaction with Mintyn staff, and any communication with Mintyn.


- We collect information on your transactional account history, account balance, ATM card
- usage, payment records etc., and other information from third parties including government agencies, lawyers, employers, social media etc.

We collect electronic and meta data gathered from your usage of our website, banking app etc. We use cookies which are stored on your computer and mobile devices whenever you visit our website. Cookies help us personalize your user experience and deliver relevant information to you on our website.
We may also collect information such as audio recordings of calls to our helplines, video footage of visits to our offices and service outlets

Use of Your Personal Information

We will use your personal information to meet the legitimate interests of Mintyn, and to provide you banking services generally including: Establishing your identity and assessing your eligibility for our products and services Updating and enhancing Mintyn’s records Customer relationship management Risk identification and management Investigation and prevention of illegal and fraudulent activity Designing and administering our products and services Conducting and improving our business and improving customer service experience Complying with legal obligations and assisting law enforcement agencies Identifying and informing you about other products and services that we think may be of interest to you

Sharing Your Information

To the extent that it is necessary and permitted by law, we may reveal or share your information with the following people: Our employees, Our subsidiaries, affiliates and strategic partners Financial services providers including other banks, clearing houses, credit bureaux, payment service providers etc.
Courts, regulators, government agencies, law enforcement agencies etc.
We will not share your information with any unaffiliated third parties for marketing purposes unless you expressly give us permission to do so, nor would we share your information about your usage of our website unless legally required to do so.

Information Security

Mintyn takes the safeguarding of your personal information very seriously. We maintain physical, electronic and procedural safeguards that comply with applicable laws and regulations to ensure the security of your information, prevention of unauthorized access and use, accidental or unlawful alteration and destruction; and other unlawful or unauthorized forms of processing. We regularly train our staff to ensure the proper management of personal information. We also ensure that our third party service providers maintain adequate measures to protect the confidentiality of personal information they receive. We regularly update our security protocols and processes to meet industry standards. If you have been provided a password to grant you access to specific areas on our site, you are responsible for keeping this password confidential. You must not share your password or other authentication details with anyone, Mintyn will not be responsible for any losses you may incur if you disclose your password and/or authentication details. We will store and retain your data for as long as is necessary for the purpose(s) that it was collected. Storage of your data is also determined by legal, regulatory, administrative or operational requirements

Your Rights

You have certain rights with regard to your personal information held by Mintyn. These include the
right to: be informed about how we collect, use and process your personal information; access your personal information held by us, and information on how we process it; withdraw your consent to our processing of your information. When you exercise this right, we will continue to store your personal information but will no longer process it unless required by law or court order to do so; have your personal information rectified if it is inaccurate or incomplete; request the deletion or removal of your personal information where there is no legal or regulatory requirement for its continued processing; request that your personal information be made available to you in a common electronic format and/or request that such data be sent to a third party; and object to the processing of your personal information in certain circumstances. It is your responsibility to make sure that your personal information provided to Mintyn is accurate at all times, and to inform us of any changes as they occur.

Social Media

Mintyn may interact with customers through various social media platforms. Your usage of these platforms and any personal information that you make available through these platforms will be subject to the platform’s applicable terms and privacy policies. We will never ask you to share your personal, account or security information on social media sites.

Advertising and Promotions

Mintyn may contact you with information on products and services that we think you may find useful. If you do not wish to receive advertising and promotional materials from us, you can opt out at any time by sending an email to support@mintyn.com

Changes to our Privacy Policy

This Privacy Policy may from time to time be revised as we deem necessary to meet legal and operational requirements. Revised versions of this Privacy Policy will automatically become applicable to you. . We will post any revisions we make to our Privacy Policy on this page and such revised policy becomes effective as at the time it is posted.

Contact

If you have any questions, comments or requests regarding this Privacy Policy, please address them to support@mintyn.com, or contact us at Plot 952, Idejo Street, Victoria Island, Lagos.